1. Do you offer international shipping?
Certainly! We offer shipping to the majority of countries around the globe.
2. What is the expected shipping time for my order?
We will process your order within 1-2 business days from the time you place it. The shipping timeframe for customized item is 2 to 4 weeks.
For Personalized/Customized products, we initiate the order immediately and generally require 2-7 business days to create your unique item. Kindly take note of the estimated delivery date indicated on the product page to facilitate your planning.
The estimated delivery periods are computed using average shipping durations and are expressed in business days, excluding weekends and public holidays. Should your order fail to arrive within the estimated timeframe or if you have any further inquiries about shipping, kindly contact us at customer@sweetcarina.com .
3. What time are deliveries usually made?
Delivery of items is subject to the operating hours of the local postal system and typically takes place during business hours from Monday to Friday, between 9am and 5pm.
4. How much is the shipping fee?
The standard shipping charge is $5.95 to most countries worldwide.
5. Is it possible to change my shipping address?
We strive to process orders promptly, which means that it may not be possible to make changes to an order once it has been placed. If you require modifications or cancellations, please contact us at customer@sweetcarina.com at the earliest opportunity or before the order is confirmed.
6. May I expect to receive an update on the status of my shipment?
After placing your order, an email will be sent to you confirming your purchase and providing a receipt number. This email will also contain a link to your Order Receipt, where you can review your order details and customer information.
Once your order has been processed and shipped, you will receive a second email containing your order number and a tracking link to monitor the status of your shipment.