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questions and answers
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Our personalized orders cannot be expedited in terms of production as they are all handmade. However, we will process your order within 1-2 business days from the time you place it. The shipping timeframe for customized item is 2 to 4 weeks.
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In order to maintain uniformity in the quality of our products, we have distinct personalization settings for each of our jewelry pieces. Depending on the piece, you may only be able to use capital letters for the first letter, while others allow you to include numbers, initials, and even photos.
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Certainly! During the checkout process, you have the option to add deluxe box packaging for gift wrapping your personalized gifts.
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If you wish to modify your shipping address, kindly contact our Customer Support at customer@sweetcarina.com with your order number and the correct address within 24 hours of placing your order. If your item is still being produced, we will promptly update the address for you. In the event that the package has already been delivered to an incorrect address, please don't worry. Simply inform our Care Team and we will do everything we can to assist you.
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about us
As a family-owned business located in the charming city of Fremont, California, we understand the importance of treasuring life's most precious moments. That's why we offer a carefully selected range of personalized products, including jewelry collections, that are perfect for celebrating and commemorating those special occasions that we never want to forget.
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