Privacy Policy
Information we collect
The ways in which the Company may gather information from you or about you are as follows:
Regarding Your Information: The Company gathers information from you and your interactions with us, such as when you use the Services, purchase items, register for our catalogs, newsletters or email lists, participate in promotions or programs, send a gift or virtual gift card, or contact us. If you make a purchase, we may collect the billing address. If you send a communication to someone else through our Services, we may collect information about that person, including their name, telephone number, email, and/or shipping address.
Automatic Collection: The Company and its service providers may use various technologies such as cookies, web beacons/pixel tags, log files, JavaScript, and others to collect non-personal information about your interactions with our website, online services, and emails or advertisements. This information can include details such as your browser type, operating system, device model, viewed webpages, links clicked, IP address, mobile device identifier, sites visited before coming to our website, time spent on our site, number of visits, or other site usage data. We may link this information with your personal information to enhance your shopping experience and tailor the content to your interests. Additionally, we may retarget advertisements to you across devices based on your online activity.
Third Party Sources: We may obtain information about you from other sources, such as to update or supplement information you provide, or when you connect with us through a third party platform based on your privacy settings.
Combination of Information: We may combine the information we collect from or about you, including both personal and non-personal data, from various sources, such as online and offline sources, or third parties.
Third Party Analytics and Advertisements: We may use third party tools, such as analytics and tracking technology, to improve the effectiveness of our Services and content, and to serve more targeted advertising to you across the Internet. These third parties may use their own tracking technology to collect non-personal information and combine it with information they gather from other sources. We do not control their use of cookies or tracking technologies.
Tracking Options
To use certain parts of the Site, cookies are necessary. By registering and using the Services, you are giving your consent for the use of cookies. If you do not agree to the use of cookies, you cannot use the Services. The following are four categories of cookies and how we use them to provide the Services.
Strictly Necessary Cookies - These cookies are essential for browsing and using the functionality of the website. Without them, the Services cannot be provided. We use these cookies to recognize and maintain your logged-in status throughout your visit and manage your shopping bag.
Performance Cookies - These cookies collect information on how visitors use the Services, such as the pages they visit and any error messages received. This information is used in the aggregate to improve our Services and does not identify you individually.
Functionality Cookies - These cookies allow us to remember certain preferences you make about how you want to use the Services, such as your shipping country and currency preferences, providing you with a more personalized experience.
Targeting Cookies - These cookies are used to deliver relevant online advertisements based on your interests and to measure the effectiveness of advertising campaigns. These cookies may be placed on the Services by us or our advertising partners with our permission. More information on targeting cookies and how you can control their use can be found in the Internet-based Advertising section below.
Please note that our system may not respond to Do Not Track requests or headers from some or all browsers. We may use cookies or other technologies to deliver more relevant advertising and link data collected across other computers or devices that you use.
If you wish to manage your settings for receiving more relevant advertising or opt-out of receiving third-party advertiser cookies, please visit the Network Advertising Initiative's opt-out page at http://www.networkadvertising.org/managing/opt_out.asp and www.aboutads.info/choices, and follow the instructions provided to opt-out. To opt-out of Criteo advertising services specifically, please refer to the Criteo Privacy Policy at www.criteo.com/us/privacy-policy.
If you want to prevent Google Analytics from using your data, Google has developed the Google Analytics opt-out browser add-on, which is available at https://tools.google.com/dlpage/gaoptout/.
Furthermore, information about cookies, including how to refuse them, can be found at www.allaboutcookies.org. You can also adjust your privacy and advertising settings on your mobile device to control whether you receive more relevant advertising.
We or our service providers may also use Flash cookies or other similar technologies. A Flash cookie is a small data file placed on a computer using Adobe Flash or similar technology that may be built into your computer or downloaded or installed by you on your computer. We use these technologies to personalize and enhance your online experience, facilitate processes, and personalize and store your settings. Flash cookies may help our website visitors to, for example, set volume preference associated with a video experience, play games, and perform surveys. They help us improve our websites by measuring which areas are of greatest interest to customers. Flash cookies are different from browser cookies, and the cookie management tools provided by your browser may not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies, visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager.html. If you disable Flash cookies or other similar technologies, please be aware that you may not have access to certain features and services that make your online experience more efficient and enjoyable.
Purpose of Collected Information
The Company may utilize the information gathered from and related to you for any of the ensuing purposes:
1. To validate, verify, confirm, deliver, install and monitor your order, process your payment card transactions, handle returns and refunds, retain a record of your purchases, contact you about your orders, and service the products you purchased from us, including by phone.
2. To enrich your online shopping experience, such as by recognizing you and welcoming you to the Site.
3. To transmit catalogs, information, newsletters, promotional materials and other offerings from the Company or on behalf of our associates and partners.
4. To provide you with personalized Site content, targeted promotions, offers and advertising on the Site, through other third-party websites or applications, or via email, text messages, that are suggested by the Company or other marketing partners that may interest you.
5. To enhance our sites, products/services, customer service, and customer shopping experience.
6. To utilize your data in an aggregated non-specific format for analytical and demographic purposes.
7. To safeguard the security and integrity of the Site and our business, including by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, by identifying potential hackers and other unauthorized users.
8. To communicate with you when necessary or upon request, such as responding to your questions and comments and providing customer support.
As otherwise communicated to you at the point of data collection.
The information the Company share with others
The Company may use and disclose the personal information collected from you in the following ways:
Sharing with Company Affiliates: The Company may share the collected information with its affiliated companies and any future companies added to its affiliated family.
Co-Marketing Partners: Some areas of the Services may be provided to you in association with third parties that offer products and services, rewards programs, joint sales programs, sweepstakes, promotional campaigns, and other jointly sponsored events. If you choose to register for any products and services provided during the Services, your information may be shared with both the Company and the third party, or the Company may share your information with the third party directly for both parties to fulfill their products and services with you.
Sharing with Other Third Parties: The Company may share your information with select partners, affiliates, and other third parties who may have offers or products that may interest you.
Legal Disclosures and Safety: The Company may transfer and/or disclose the information to comply with a legal obligation, provide information to law enforcement authorities, or in cases where we believe in good faith that the law requires it. We may also share information with legal authorities and other companies to protect against fraud, credit risk reduction, detect technical or security vulnerabilities, enforce our policies, or protect the rights, property, safety, or security of third parties, users of the Services, the Company, or the public.
Sale of Business: In the normal course of business, the Company may sell or purchase assets. If another entity acquires all or part of the Company or its affiliated family of companies, the information collected about you may be transferred to that entity. Additionally, in bankruptcy or reorganization proceedings, this information may be considered an asset and sold or transferred to third parties. If a sale or transfer occurs, the transferee will be required to use your personally identifiable information provided through the website in a manner consistent with this Privacy Policy.
Service Providers: The Company may use third-party service providers to perform certain services on our behalf when necessary.
Aggregate or Anonymous Non-Personal Information: The Company may share or sell non-identifiable aggregate or anonymous information with our affiliates, agents, service providers, business partners, or other third parties for their marketing or analytics purposes. This type of non-identifiable and aggregate information cannot be used to identify you personally.
Updating your Information
If you've made a purchase, you can get in touch with our Customer Service Department using the email address provided in the "Contact Us" section below to access or modify any of the information we've collected from you.
In addition, subject to relevant laws, you have the right to request that we delete or restrict access to your personal data. However, we may need to keep certain data for lawful reasons, and we will inform you about this as required.
Options on receiving communications from us
After making a purchase, you will automatically be subscribed to receive promotional emails and direct mail from the Company. However, we do provide an opportunity for customers to "opt out" of receiving information that is not related to their product order. You may exercise this option by:
Electronic Promotional Offers: You can opt-out of receiving promotional emails by clicking the "unsubscribe" link included in any of the promotional emails you receive. Additionally, if you have an online account, you may manage your email preferences by accessing the "Your Account" section on the website.
Direct Mail Promotional Offers: To stop receiving paper catalogs, please contact a Customer Service representative by email.
Other Contact: You may also contact us at the email address listed in the "Contact Us" section below to exercise your opt-out rights.
California Privacy Rights
If you reside in California, you have the right to know whether we have shared your personal information with third parties or affiliated companies for their direct marketing purposes. To make such a request, please send an email to customer@sweetcarina.com with the subject line "Attn: California Privacy" and specify that you want a copy of the "California Privacy Rights" notice. Please make sure that your email is labeled and sent correctly, and that it contains all the necessary information. Please allow up to 30 days for us to process your request. You may make this request once per year.
Non-affiliated third parties are not controlled by the Company, so if you want to know about your disclosure choices or stop receiving communications from such parties, you should contact them directly.
Children's privacy
We place great value on safeguarding children's privacy, and our Site is not designed for individuals under the age of thirteen. We do not target the Site to, nor do we intentionally collect any personal information from children in this age range. If you are under 18 years of age, you are not permitted to use the Services. If we become aware that a child under the age of thirteen has provided personal information to the Site, we will make reasonable efforts to remove such data from our records. Parents should know that there are online parental control tools available to prevent their children from sharing personal information online without permission or accessing inappropriate content.
Security
Our company has implemented various measures to ensure the protection of the information collected from our customers and visitors to the Site, including physical, administrative, and technical safeguards. Although we make all possible efforts to maintain the security and integrity of our systems and network, we cannot guarantee the effectiveness of our security measures. In situations where sensitive information, such as credit card information, is entered on our forms, we utilize secure socket layer (SSL) technology to encrypt the transmission of such information.
Other websites
Our website may contain links to third-party websites that are not affiliated with our company. These websites may collect data, send their own cookies to visitors, or request personal information. It's important to note that the privacy policies of these other websites may differ greatly from our own. Therefore, we cannot be held responsible for the privacy practices of these third-party sites, and we cannot guarantee the security of any personal information you provide to or collected by them.
Data storage
We may store and process your personal information on servers located in the United States/Canada/Hong Kong, and such information will be subject to the laws of that country. Please note that these servers and databases may be located outside of the country in which you reside, and the data protection and other laws of the country in which they are located may differ from those in your own country. In certain cases, we may disclose your personal information in response to inquiries or requests from government authorities or in compliance with judicial processes in countries where we operate. By using this website, you consent to such cross-border transfer of your personal information.
We will retain your personal information only as long as necessary for the purposes for which it was collected, for our legitimate business purposes, or as required or permitted by law. Once your personal information is no longer necessary for the purposes we collected it, we will destroy, erase, or de-identify it.
Living Internationally
We conduct our digital operations in the United States/Canada/Hong Kong, either entirely or partially. By using our website, you give your consent for your personal information to be processed, stored, and transferred to the United States/Canada/Hong Kong, regardless of your country of residence. You also allow the Company to collect and use your personal information in compliance with this Privacy Policy.
Updates in our Policy
We will post any updates or modifications to our Privacy Policy on this website so that you are always aware of the information we collect, how we may use it, and if we share it with any third parties. By continuing to use our Site after any such changes, you are agreeing to accept the updated Privacy Policy.